Effective Date: 01-JAN-2026
Last Updated: 09-FEB-2026
Laundry Heroes (“Laundry Heroes,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (the “Services”).
By using Laundry Heroes, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
Personal Information You Provide
We may collect the following information when you create an account or use our services:
- Full name
- Email address
- Phone number
- Pickup and delivery addresses
- Pickup and delivery addresses
- Account credentials
- Order details and service preferences
- Communications with customer support
- Information provided when requesting account deletion
- This information is necessary to provide laundry pickup, cleaning, and delivery services.
Information Collected Automatically
When you use the app, we may automatically collect:
- Device type and operating system
- App version
- Unique device identifiers
- Usage data and interaction events
- Log data (IP address, timestamps)
- Crash reports and diagnostics
This data helps us maintain performance, troubleshoot issues, and improve the user experience.
Location Information
With your permission, Laundry Heroes may collect precise or approximate location data to:
- Identify serviceable areas
- Improve pickup and delivery accuracy
- Enhance address selection
You may disable location services at any time through your device settings; however, some features may not function properly.
Payment Information
Payments may be processed through secure third-party payment providers.
Laundry Heroes does not store full payment card details on its servers. Payment data is handled directly by certified payment processors in accordance with industry security standards.
2. How We Use Your Information
We use your information to:
- Provide, operate, and maintain our services
- Create and manage user accounts
- Schedule pickups and deliveries
- Process transactions
- Send order updates and service notifications
- Provide customer support
- Improve app functionality and reliability
- Monitor usage trends and analytics
- Detect fraud and enhance security
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information.
We may share information only in the following situations:
Service Providers
We may share data with trusted vendors who assist with:
- Hosting infrastructure
- Analytics
- Customer support
- Payment processing
- Delivery and laundry fulfillment partners
These parties only receive the information necessary to perform their services.
Legal Requirements
We may disclose information if required to:
- Comply with applicable laws or regulations
- Respond to lawful requests
- Protect the safety and rights of users and the public
- Prevent fraud or security threats
Business Transfers
If Laundry Heroes is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
4. Tracking and Advertising
Laundry Heroes does not track users across third-party apps or websites for advertising purposes.
We do not sell user data to advertisers.
If tracking technologies are introduced in the future, we will request permission where required and update this Privacy Policy accordingly.
5. Data Retention
We retain personal data only for as long as necessary to:
- Provide our services
- Meet legal and regulatory obligations
- Resolve disputes
- Enforce agreements
When data is no longer required, it is securely deleted or anonymized.
6. Data Security
We implement appropriate technical and organizational safeguards to protect your information.
However, no electronic transmission or storage method is completely secure, and we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent
- Object to certain processing activities
Account Deletion
You may request account deletion directly within the app or by contacting us. Some information may be retained where required for legal or operational purposes (for example, transaction records).
8. Children’s Privacy
Laundry Heroes is not intended for children under the age of 13 (or the minimum legal age in your region). We do not knowingly collect personal information from children.
If we become aware that a child has provided personal data, we will take steps to delete it.
9. International Data Transfers
Your information may be processed in countries outside your place of residence. We take appropriate steps to ensure your data remains protected in accordance with applicable laws.
10. Third-Party Services
Our app may integrate with third-party services such as payment providers or analytics platforms. These providers operate under their own privacy policies, and we encourage you to review them.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. When we do, we will revise the “Last Updated” date.
Continued use of the Services after updates constitutes acceptance of the revised policy.
12. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us:
Continued use of the Services after updates constitutes acceptance of the revised policy.
Company Name: [Laundry Heroes Ltd ]
Email: support@laundryheroes.org
Website: Laundryheroes.org
Business Address: Shop no 3, Aziziya-Othman bn Affan St, building 62